Respond to a Letter of Complaint

To: [emailâ protected] co. uk From: [emailâ protected] dk Subject: I feel sorry to learn that your family excursion to Tivoli ended up being a baffling one. The facts confirm that solitary 11 of the 24 different amusement rides were running on that day lamentably because of the specialized disappointments of the machines. By further checking the amusement rides we found that we were unable to chance utilizing the machine that day and needed to change a few sections for the machine to run again.We couldnot illuminate at the passageway as the experts were all the while dealing with the machines(you may most likely have seen individuals attempting to fix the machines) and there was an expectation that we could run the machine that day. However, on late evening, we discovered that the machine couldn't be fixed that day so we educated at the door. we are hearing a tad of issues at a portion of the nourishment outlets. Also, we came to think about your story from one of the collaborator of that outlet. I again apologize for the bother that you needed to endure because of some specialized issues and the awful client service.After perusing your letter and knowing the conditions I had discussion with administrators of Tivoli and we chose to give your family free passes to enter and play all the diversion games with a free supper in any of the cafés for your family when Tivoli opens again the following summer. I have encased the free goes to enter and play the diversion ride alongside the FREE DINNER FOR YOUR FAMILY IN ANY OF THE OUTLETS. We intend to fulfill our clients with quality in amusement, nourishment and administration. I am looking forward observing you again the following summer in Tivoli and getting a charge out of with your family.